​2. Core Privacy Principles

Our privacy practices are guided by the following principles:

• Dignity & Consent First: You control your information.

• Purpose Limitation: Data is collected only for clear, defined purposes.

• Minimalism: We collect only what is necessary.

• Security by Design: Protection is built into our systems.

• Non-Exploitation: Data is never sold or used for surveillance-based profiling.

• Trauma-Informed Ethics: Special care is taken with sensitive wellness-related information.

3. Information We Collect

3.1 Information You Provide Voluntarily

This may include:

• Name, email address, phone number

• Account credentials

• Demographic information (optional)

• Payment and billing details

• Communications, inquiries, and feedback

• Participation in programs, courses, or events

• Self-reported wellness reflections or learning inputs (where applicable)

3.2 Automatically Collected Information

When you access our platforms, we may collect:

• IP address and device identifiers

• Browser type, operating system

• Usage data, session activity, and interaction logs

• Cookies and similar technologies (see Section 9)

3.3 Sensitive Information

Some services may involve non-clinical mental-wellness or self-care data. We do not collect medical records or provide clinical diagnosis. Sensitive data is handled with heightened safeguards and explicit consent.

4. How We Use Your Information

We use personal information to:

• Provide, operate, and improve our services

• Deliver educational, wellness, and creative programming

• Process payments and manage subscriptions

• Communicate service updates and administrative notices

• Support user experience, accessibility, and safety

• Meet legal, regulatory, and contractual obligations

• Conduct internal research and quality improvement (de-identified where possible)

5. AI, Automation, and Digital Tools

Some SMAHOO services use AI-assisted or automated tools to enhance learning, reflection, and self-care experiences.

• AI outputs are non-diagnostic, non-clinical, and educational

• AI does not replace professional medical or psychological care

• User inputs are not used to train external AI models without consent

• De-identified data may be used to improve system performance internally

6. Data Sharing and Disclosure

We do not sell personal information.

We may share data only with:

• Trusted service providers (e.g., payment processors, hosting providers)

• Legal or regulatory authorities when required by law

• Partners strictly for service delivery, under confidentiality agreements

All third parties are required to meet equivalent privacy and security standards.

7. Data Storage, Security, and Retention

• Data is stored using industry-standard security measures

• Encryption, access controls, and monitoring are employed

• Information is retained only as long as necessary for its stated purpose

• You may request deletion or correction of your information at any time, subject to legal obligations

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Withdraw consent

• Request deletion or restriction of processing

• Receive a copy of your data

Requests may be submitted via:
[Insert Privacy Contact Email]

9. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Enable platform functionality

• Improve user experience

• Understand usage trends

You may manage cookie preferences through your browser settings.

10. Children and Youth

SMAHOO services are designed primarily for adults. Where youth-focused programs exist, parental or guardian consent is required in accordance with applicable laws.

11. International Access

SMAHOO operates internationally. By using our services, you acknowledge that your information may be processed in jurisdictions outside your own, with safeguards consistent with this policy.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated clearly. Continued use of the platform constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related inquiries:

Privacy Officer
SMAHOO ME.WELL Mind-SPA SuperAPP Ecosystem
Email: info@smaho-arts.org